Having audio issues?

Here are a few answers to common audio questions. Happy listening! 🎧

 

Does it seem like the audio cuts out occasionally?

Some of our serials, like Orphan Black and Exquisite Corpse, have binaural sound (meaning that you'll hear some sounds in one ear and some sounds in the other) for a more immersive listening experience. However, that means that if you're listening to the audio with one earbud, the audio may seem like it cuts out occasionally. (It's actually there, just coming out of the earbud that's not in your ear.) Here's how to fix that by changing your phone to mono audio!

 

Having issues downloading or listening?

Here are instructions for how to download and listen to an audio file.

 

Want to delete an audio file from your device?

Learn how to do that here!

 

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